Published for DNA Business. Link –
We confuse the two. Quite often. We think that an ad with a story – is suddenly storytelling. Its story-selling. Storytelling is strictly – a story about the brand. THAT IS ALL. Anything else, is simply an ad with a storyboard. Ok? Ok!
Example of Storytelling –
Apart from the examples listed here in my other article.
Lifebuoy soaps – Help a child reach 5. This brand exists because there are people in various parts of India that don’t have access to hygiene. This kind of niche, but extremely strong message suggests to the customers that Lifebuoy has done their due-diligence and actually cares enough to talk to remote villagers about their problems. It answers the question – “Why we are here” with its brand story.
Example of an Ad (that can be confused with storytelling) –
A) Nike – Jogger Ad. This is a perfect example where marketers may confuse this to be storytelling. A story of the young fat boy that wants to lose weight is introduced here, with an inspiring message at the end. Sure, this looks like storytelling and can be confused with Nike’s “Why are we here”, but it speaks NOTHING about the brand itself. Its like a product placement in a movie. It means nothing.
Comparison Note –
In the case of Lifebuoy, there was a clear message. Lifebuoy is here to clean India. In the case of Nike, there was no clear message. Does Nike want to inspire fat kids? or does it say that greatness starts with a pair of shoes? The message is there, the consumer resonance is there, but it is NOT storytelling.
Contact me at email@example.com or on twitter at @sanchitkhera7. Im also a philosopher and spiritualist so don’t be thrown off by my twitter bio. Cheers.
There is none. Because data can be manipulated and edited and customized into any form shape and thing. Most scientific data collection processes work with sponsors that require insights and sometimes even conclusions. They outsource core/non-core processes to consultants or worse – other agencies, and the data, once gone through myriad of varying upper management and their own respective biases, is open to interpretation. I say this not from personal experience (maybe I do), but also from research.
Keep in mind, this is only an accusation, on which I am basing my argument. I maybe 100% wrong and piranhas and puppies can be best friends.
Just the level of bullshit that goes into forming conclusions about consumer psychology, sociology and even economy fails the catch up to gossip columns and cosmopolitan surveys.
Research, in its entirety is difficult. Even Dan Ariely ( every marketer’s favorite psychologist) has some amazing miscalculations in judgement. (Don’t get me wrong, I love the guy to Death. he’s a rockstar). Especially, his argument of ripping bandages.
Now, the question is clear, how do we want to form culture moving forward. This is important to ask, as it directly relates to marketing. Consumers feel certain emotions that are ABCD, and their desires are XYZ. If we aren’t aware of their responses to stimuli 123, then we can damn well be sure about their desires XYZ. We can test this using a cheap Neurosky headset and some EEG reports about how much of an impact certain niches have on mass culture, and vice versa. We can also test how great of an impact stimuli has on certain people, and form strategies that way. We can be and do great things with marketing and then acheive results that are based on those specific parameters. I.e. a marketing campaign or market research data collected for Levis won’t be the same as for Ralph Lauren, even though the sample size might be the same.
The Sample Size
At what level can we be happy with our results? Can we really trust self-reported data? Never & No are the right answers to those questions. Now, the problem with sample studies is that generally people are vastly different from one another. Even inside one niche, (say gaming), there are varying personas of individuals that need to be captured for profitability and for qualitative v/s quantitative data. All in all, people may have similar interests but their interests can vary with their own past experiences and biases. E.g. a hardcore GTAV gamer may hate WoW games because of a bad incident that he had while being trolled online thus making him/her get the emotion of neutrality with sadness confused. Can you trust online surveys? – Hell no!
Finland & Taiwan. Self Reported Data. Mass aggregation. 700 People. I hate this research
I absolutely hate this article that went viral last year. Looking at this, Nike should focus on Contempt to spike the feeling in consumers’ feet and that would get them going to buy shoes.
Fuck data. Data is impure, and it hurts. Its like the car salesman who refuses to sell the car, but sells the fantasy of what the car could be. There are so many assumptions, conclusions, hypotheses, that make you go – what the fuck is going on. People consider knowledge and information to be power, they won’t be letting it go to some research so easily. Its all a mirage that one day will be hyper customized into each organization’s faculty. Imagine that, one research department per organization per customer base. We’ll have positions such as – Chief Consumer Insights Officer, who’ll look at online data patterns and become aware of his own short comings 6 months later, when he realizes that he hasn’t spoken to a real life customer in 3 years. Data is data. People are data, but insights are insights – which stand the test of time, until a scientist proves them wrong in 2015 and goes wild with PR outreach.
I leave you with this last thought – what do you want your brand to be? Be that.
I just had to write about it. Its glaringly simple, a unique twist to the age old pokemons, and a new form of pokemon is in the scene. Mechanical pokemons – aka PokeGold for Niantic+Nintendo. The trailor (unlike other reboots) has stuck to its original graphic style, original pacing, and added new elements. No need to reinvent the wheel and disengage hardcore fans, just do what’s worked best. Now the movie franchise makes me think about “The Rock” who also has his own Pokemon and YT channel and is the highest earning actor in the world. Imagine that – a non-actor becoming an actor. A non-movie becoming a movie (Pokemon). A non-election becoming more hyped than the election – GOT elections.
Why? – Audience. Pokemon’s got millions of fans who play the game, meet at conventions and are mesmerised completely with the story. Young kids are still playing the game, unlike others that were popular in the 90s.
The Rock – 60+M fans on social media, and people love him because he gave them a story line when they were bullied, and a fantasy to escape from the boredom of school
Two lessons – AUDIENCE & STORY.
Start your journey now – gotta catch emaill!!
Brand everywhere are going live every day, to showcase events, production, behind the scenes, and more on their favorite platforms of choice. With Instagram and Facebook taking a huge leap of innovation towards the 24/7 model, and Whatsapp following suite in the coming quarters, Social+Live is quickly becoming the next avenue of marketing commuincations. Mahesh Chauhan also famously pitching to Nearbuy using Facebook Live as a showcase of creativity and depth.
What is the potential of being online and social real time? – The upside is tremendous. It creates a fan-focused moment, when you’re excited to open Facebook while taking a break, or on the weekends. It makes the relationship between the brand and the consumer more transparent and synchronous. It reveals who the brand is every day, and people can re-imagine what it’s like to have a one-to-one sales conversation at scale.
Brands in the US have pioneered their way into the minds of the customers with live, chief among them are FMCG and Media brands. Brands in India can come a long way if they use the techniques that the West is using all these years and build upon them. Celebrities have been leveraging the Live platform for almost a year now, and they’re loving it – reaching a larger chunk of their followers per live story compared to a regular post, and are connecting directly with their fans to promote their movies or merchandise.
Businesses in India can take over Live using the following quick tactics –
- Create an online event – Brands in the consumer space have an immense opportunity in renting a space out, crafting an experience over there, and inviting their audiences to participate in a live event during the session. Fans can interact with the product, or ask the representatives to share their vision for the next few months, etc. E.g. a Puma Store that’s completely online, and sales heads can talk about the upcoming shoes for an extended period. The experience can also be gamified with a contest like activity, where participants can interact with the brand by answering basic questions or interacting with brand collaterals.
- Press Release, Media interactions – B2B brands can now open up any press conference, media interaction event, or other public meetings to Facebook live for their audiences to ask questions and drive insights from the media activity directly as well.
- SME Webinars – For startups, consultants, and small business, these come in very handy. When you can interact with your colleagues, fans, and prospective leads from the comfort of Facebook, you convert a passive entertainment tool to a powerful lead generation mechanism.
Quite often you find people being dishonest, delayed, and denoting that they are busy or are occupied with other things. Employees, people, engagement, and emperors. All diamonds to dust, and figuring out where they belong. Underlying it all is a brand marketing problem. Its a problem of a clear communications, and clear company policy. What does the people working for other people stand for? What does it belong for?
That is the essence of corporate culture. And selling it to the employees is a brand marketing problem.
That is all.
Heres the thing – Apples, Snaps, and Googles, all in it to win it. Facebook’s catching up playing around with tech and Ai with VR around the corner. So many words.
Snapchat changed its name to reflect its focus on hardware and everything around – Moments and Experiences. Which could mean hardware cameras or software memes XD
1M+ views and likes/dislikes disabled and comments turned off. Casey Neistat should have been roped in, but he’s busy competing in the social space with Beme – another player who thinks – Experience and Authenticity are the corner-stone of all media shared by humans. Yes
Snap’s PR outreach is also weak. Its boring, and lame. If there was any company that could have done this it was Snapchat, but its a hefty price to pay for these goggles. Whats the problem –
“THERE IS NO EPHEMERAL NATURE TO THESE GLASSES”
The whole premise of Snapchat is its chill. Now if people start buying these bulky goggles and paying a ridiculous sum for it – its a bummer and doesn’t match its ethos.
Now if the snapchat glasses (spectacles) were low-tech bluetooth, 5 MP camera attachments and battery outlets with a cheaper, thinner material that you could pick up for $50-60 and toss away when youre bored – That would have been a category killer. Forget Google, Snap is here to stay. THEN, Snapchat could have upsold to a $130 model. But yeah these will be offered across all malls, concerts, and shopping areas across the world in no time, and sales might not pick up.
Its funny, because the video is weak and Snapchat has actually acquired a media buying and media production company. But the problem is that at the $130 price point, Evan calls it a “TOY”. Which is even more detrimental. There is no synchronicity in messaging across media, and the comms look fake. That’s not what Snapchats all about.
Now why did they do it? Because Investors were told early on that that’s what they would be getting. Hence the crazy valuation. Same with Uber, whos investing in driverless trucks. Justify the valuation.
They’ll have to rope in a lot of influencers to push this out, and connect with trend masters to see who’s hot and who’s not. But this won’t i think have a detrminental nature on theapp
Thats a reduntant question and an absurd one – Product managers think that they know it all and Marketing Gurus want the next best thing in promotion. Its all a cycle, where there are some elements (either product or marketing or both) that drive it forward. Companies that drive both forward (Airbnb, Monster, and RedBull) perform far better in markets where the competition is stiffening up and product differentiation becomes a meagre difference of lemons.
Think about this scenario in auto industry –
A BMW V/S Mercedes Benz.
Mercedes beat BMW in the luxury car space this half year (H2016) by 7% points for the first time in 5 years!
Both car manufacturers have a great product, both grew from last year (BMW – 5%, Merc – 12%) and both have a great sales team at the end of the line to deliver the product.
Last year’s sales –
Now, barring illegal or unethical activities leading to chokeholding the competition (because its India), we can see that consistent growth in this sector has been great! Because our economy’s growing quick and we’re reaching higher levels of income brackets slowly and steadily.
What makes it better than any other industry to study? – One reason – Bad advertising.
The ads aren’t emotionally connecting with the upper echelon and yet because of the global brand value of Merc and BMW they sell to impress. (Esp in Ludhiana)
So what I’m saying is that even if the industry is doing well (aka the product) it can’t escape its brand perception (aka marketing). You buy because you perceive it to be worth your time. If not, you move on.
The Product. The Marketing. The Sale – are all connected.
Dr. Ettlie is to thank for this matrix – ORM – Operations, Research & Marketing are the only three legs on which a company is built for its life time. You can thank him here – He’s a nice guy